Last updated: 03/09/2026

Clayfully Made respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website, make an enquiry or purchase from us, how that information is used, and the steps we take to keep it secure.

​

Who We Are

Clayfully Made is a small independent business creating and selling handmade homeware, keepsakes and gifts.

For the purposes of UK data protection law, Clayfully Made is responsible for the personal information collected through this website and in connection with our products and services.

​

Information We Collect

Depending on how you interact with Clayfully Made, we may collect information including:

• Your name and contact details

• Delivery and billing information when you place an order

• Details relating to your orders, purchases or enquiries

• Information you provide when contacting us

• Website usage information, such as your IP address, browser type and pages visited

• Cookie and analytics information where applicable

Payment information may be processed securely by the payment provider used on our website. Clayfully Made does not necessarily have access to or directly store your full payment card details.

​

How We Use Your Information

We may use your personal information to:

• Process, prepare and fulfil your orders

• Arrange delivery of products

• Respond to questions, enquiries or customer service requests

• Provide updates relating to your order

• Maintain appropriate business and transaction records

• Improve our website, products and customer experience

• Prevent fraudulent or unauthorised activity

• Meet our legal, accounting and regulatory obligations

Where you have specifically agreed to receive marketing communications, we may also use your contact information to send you news, product updates or promotional information. You can withdraw your consent to marketing communications at any time.

​

Lawful Basis for Processing

Under UK GDPR, we only process personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include:

• Contract: Where processing is necessary to fulfil an order or provide something you have requested.

• Consent: Where you have given us permission to use your information for a specific purpose.

• Legal obligation: Where we are required to process or retain information to comply with the law.

• Legitimate interests: Where processing is reasonably necessary for the operation and improvement of Clayfully Made, provided those interests do not override your rights.

​

How We Store and Protect Your Information

We take reasonable steps to keep your personal information safe and protect it against loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to those who reasonably require it for the operation of Clayfully Made.

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying any legal, accounting or business requirements.