Returns & Refunds

Return & Refunds

As each Clayfully Made piece is handmade with care, I want you to be completely happy with your order. 

Non-Personalised Items

If you change your mind about a non-personalised item purchased online, you can request a return within 28 days of receiving your order. The item must be unused, undamaged and returned in its original condition. Please contact me before returning an item so I can provide the return details. Return postage is the responsibility of the customer unless the item is faulty or was sent incorrectly. Once the returned item has been received and checked, your refund will be processed in accordance with your statutory rights.

Personalised & Custom-Made Items

Because personalised items are made specifically for you, they cannot normally be returned simply because you have changed your mind. This does not affect your legal rights if the item is faulty, damaged or not made as ordered. Please double-check all names, spellings and personalised details before placing your order, as Clayfully Made cannot be held responsible for errors in information entered by the customer.

Faulty or Damaged Items

If your item arrives damaged or you believe there is a fault, please get in touch with me as soon as possible, ideally within 7 days of receiving your order, and include photographs of the item and packaging where possible. I’ll be happy to look into this and arrange an appropriate solution. Your statutory consumer rights are not affected by this policy.